TCB offers you the maximum guarantee because our internal and external  quality  controls

care permanently monitor correct and accurate movement of the cargo.

All our  working  processes  are certified under the regulations of ISO 9001:2008 and ISO 14001.

Q U A L I T Y   P O L I C Y

We are convinced that, in order to remain the market leader, it is essential to constantly adapt our services to the market new requirements and necessities.

In order to do that, it is necessary that the vocation for Quality control is present in all activities and decisions of the organisation, and that all personnel assumes that the quality of the service depends on each member of the company that participates on providing the service, that is:

“Each person of our company is responsible for the quality of his own work”

The policy adopted by the company is to work with a quality system, documented and regularly verified for its fitness and permanent effectiveness, under the applicable rules and specifications in the container handling business.

OBJECTIVES QUALITY POLICY

- Ensuring that the service offered by the company satisfies the customer requirements and expectations.

- Prevent the appearance of defective services in any field of the internal or external company activity.

- Implement the technological improvements that allow optimizing the customer satisfaction.

- Reduce the costs and risks of “lack of quality”.

- Achieve the greatest degree of participation and integration of all staff in the quality policy.

- Adapt and demand the quality level of the services and products received from suppliers and contractors, so that they are adjusted to the needs of our services, since these are, actually, the needs of our clients.

CARLOS LARRAÑAGA

General Manager

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E N V I R O N M E N T A L   P O L I C Y

Terminal de Contenidors de Barcelona, S.L., is aware of the current aspirations of our society upon an improvement of the activities’ behaviour related to the respect towards the environment. TCB is aware of the environmental implications of its activity of container loading and unloading, so establishes its ENVIRONMENTAL POLICY with the following commitments acquired by its General Management:

1- ACCEPTS all its responsibility about the protection of the environment; is committed in preventing and reducing pollution, as well as implementing continuous actions to improve its environmental behaviour in its scope of influence and within its real possibilities.

2- IT IS COMMITTED TO:

- Comply with the law about the activities of the company as well as other requirements which are not directly reflected to the company through a transparency policy and continuous audit.

- Establish a process of continuous improvement through a definition of objectives related to their significant environmental aspects. Provide an appropriate frame to execute and revise these objectives.

3- INTEGRATES environmental considerations in the Corporate Strategy, using environmental criteria in planning procedures and decision making. They are appropriate to the nature and environmental impact magnitudes derived from its activities.

4- TRAINS and adopt the necessary measures to encourage the sensitization and the commitment to the protection of the environment of company staff and its main business partners.

5- MANTAINS effective channels of communication with the community inside and outside of the port area.

6- ENSURES that this Environmental Policy is accessible to everybody.

All employees must know this policy and put it in practice in their jobs.

CARLOS LARRAÑAGA

General Manager

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